Help for managing bills during the COVID-19 pandemic

Wyse Meter Solutions understands that the novel coronavirus (COVID-19) has created uncertainty and challenges in the lives of our customers. In order to ease some of the stress around monthly utility bills, we offer a variety of options that may help manage your payments.

This information is subject to change as the COVID-19 pandemic evolves. We are committed to keeping this information as current as reasonably possible.

EDUCATION ABOUT GOVERNMENT-SUPPORT INITIATIVES

ONTARIO

COVID-19 Energy Assistance Program (CEAP)

Effective July 13, 2020, CEAP provides a one-time, on-bill credit to eligible residential electricity customers to help them catch up on energy bills and resume regular payments.

Application: https://wyseutilities.com

Wyse Helpline: 1.844.411.0663

For more information: https://www.oeb.ca/rates-and-your-bill/covid-19-energy-assistance-program-ceap


COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

Effective August 31, 2020, CEAP-SB provides a one-time, on-bill credit to eligible small business and registered charity customers to help them catch up on energy bills and resume regular payments.

Click here for eligibility, application, and benefit information.

Download CEAP-SB Application (Electricity) here

Wyse Helpline: 1.844.411.0663

For more information: https://www.oeb.ca/rates-and-your-bill/covid-19-energy-assistance-programs/covid-19-energy-assistance-program-small


Ontario Electricity Support Program (OESP)

The OESP provides low-income consumers with a monthly on-bill credit to reduce their electricity bill. Please contact OESP directly at:

Web: ontarioelectricitysupport.ca

Phone: 1.855.831.8151

TTY: 1.800.855.1155 (TTY to TTY)


Low-income Energy Assistance Program (LEAP)

The LEAP provides a one-time grant towards your electricity or natural gas bill if you are a low-income consumer behind on these bill payments. Please contact LEAP directly at:

Web: oeb.ca/billhelp

Ontario Energy Board Phone: 1.877.632.2727

Ontario Energy Board TTY: 1.844.621.9977 (TTY to TTY)


Home Assistance Program

The Save on Energy Home Assistance Program offers free energy-efficiency upgrades for income-eligible homeowners and tenants, and eligible social housing providers, as well as an in-home energy assessment to help uncover more ways to save. Please contact the Home Assistance Program directly at:


Web: saveonenergy.ca/For-Your-Home/Home-Assistance-Program
Phone: 1.855.591.0877

ALBERTA

Alberta Supports

For anyone requiring greater assistance with utility bill payments, a single point of contact has been set up to refer at-risk Albertans to the right social service program, such as Alberta Works. Please contact Alberta Supports directly:

Web: alberta.ca/alberta-supports
Phone: 780.644.9992 (or 1.877.644.9992 toll-free)

NOVA SCOTIA

Home Energy Assistance Top-up (HEAT) Fund

The Home Energy Assistance Top-up (HEAT Fund) is available annually to individuals and families in Nova Scotia who live on a low income to help pay their energy bill. The HEAT Fund is available through a partnership between the Government of Nova Scotia, Nova Scotia Power and The Salvation Army, and provides emergency assistance for all forms of home heating, including electric, propane, oil, wood, and natural gas. Please contact the HEAT Fund directly at:

Web: https://salvationarmy.ca/maritime/home/programs/heat/

Phone: 902.422.3435


ARREARS MANAGEMENT PROGRAMS

Wyse always works with customers to provide flexible arrears management programs to suit their circumstances. Please contact Wyse for details. We are ready to assist.

Wyse helpline: 1.844.411.0663


PAYMENT OPTIONS

Wyse offers multiple options to pay your bill.

PRE-AUTHORIZED PAYMENT

Wyse can arrange for your monthly bill to be paid automatically by Pre-Authorized Payment (PAP) from your bank account.

To authorize this service, please complete the Pre-authorized Payment Agreement Form and submit it to Wyse, along with a blank cheque marked "VOID".

Download: Wyse Pre-Authorized Payment (PAP) Form

ONLINE BANKING

Your monthly bill can be paid online through your Internet Banking, Telephone Banking or at designated financial institutions – ATM or Teller Direct.

CREDIT CARD PAYMENTS

Through the Wyse Customer Portal, we accept credit card payments allowing residents to pay utility bills with their existing rewards credit card. Please note that a service fee of up to 1.75% applies on all credit card payments. Alternatively, you can call us at 1.844.411.0663 and we can process your credit card payment. Fees still apply.

MAILED CHEQUE

Our monthly bill can be paid by cheque, made payable to Wyse Meter Solutions Inc. Remember to include your bill remittance stub with the cheque and to write your Wyse account number on the memo note line of the cheque.

Mail payment to:
Wyse Enrolment Centre
PO Box 95530
RPO Newmarket CTR
Newmarket, ON
L3Y 8J8


MANAGEMENT TOOLS

Wyse offers a number of tools to help you manage your utilities usage and expenses.

WYSE CUSTOMER PORTAL

We offer the helpful online tools you need to monitor and manage your bill. Use the Wyse Customer Portal to check your usage, review your bill history, see your account balance, or make payments.


Portal: wyseutilities.com
First time login: Use your account number and web pin, found on your Wyse resident bill.
Wyse Helpline: 1.844.411.0663

PAPERLESS E-BILLING

Wyse customers currently receiving paper bills can easily convert to paperless e-billing – that means your monthly bill will arrive conveniently in the inbox of the email address we have on file for you. The move to paperless billing reduces the number of touch points during the billing process, supports the government direction to stay home and has a positive impact on the environment.

Residents receiving paper bills can request to convert to e-billing before the next billing cycle via the Wyse Customer Portal.


Portal: wyseutilities.com
First time login: Use your account number and web pin, found on your Wyse resident bill.
Wyse Helpline: 1.844.411.0663

CONSERVATION TIPS

Please be mindful that energy and water conservation is an important part of managing your utility bills.

Web: Conservation Tips

QUESTIONS? Please feel free to contact us with any questions on the Wyse Helpline at 1.844.411.0663.