We empower customers with the most innovative programs in the industry.

In today’s world of mounting costs and regulatory pressures, Wyse offers a simple, transparent, and reliable way to help accomplish your goals. Our no cost, utility-grade submetering program will cut your operating expenses and total consumption. You’ll shed exposure to rate hikes and uncontrolled in-suite usage. It will vastly improve net operating income (NOI) and generate new property value. Getting your arms around utility management will attract quality residents who want environmental sustainability and equitable bills.

Submetering allows your residents to reduce their utility costs through reduced consumption. Our user-pay model only bills in-suite usage, which keeps everyone happy. We’ll help them connect the dots between cost and usage. It effectively turns individuals into eco managers.

With over 190 years of combined leadership in property management, development and submetering, our executive team understands the complexities of multi-residential buildings. This expertise infuses our custom solutions, allows us to handle every step of the process and ensures a seamless transition from end to end.

We can roll out a turnkey program for electricity, water, gas and thermal consumption – on time, and on budget. We will use the best hardware to optimize installation services for each of your properties. Everything will be compact, open protocol compliant and non-proprietary to maximize future opportunities. It will be designed to fit in tight spaces, so you can resell valuable square footage – or let us complete a challenging retrofit.

All our work meets provincial regulations and federal standards for Measurement Canada protocols. Wyse’s contracts are more flexible, offering term options, full maintenance and warranties.

Using the most sophisticated billing platform in North America ensures spot on residential billing. Full online services will be available to you and your residents, so managing the billing program will be a breeze. We’ll bring crucial utility and financial information to your attention, including a full check of your utility rates.

We can automate new resident enrolments with guaranteed 100% capture, which will save you more time and money.

Send it all to us. Wyse’s range of responsive services will minimize your staff’s time in dealing with any utility billing matters. Our experienced call centre will quickly help residents 14 hours per day. Our handy customer portal lets them easily stay on top of things and self-manage consumption.

Your residents will have access to online enrolment, credit card payments powered by Rentmoola, education on government rate relief programs and much more.

Our goal is to be your partner; in other words, we work hard and earn your trust. We will train everyone in your organization, from executives to on-site staff. Wyse’s engagement team will guide you through the initial set up and the ongoing workflow. We will provide a dedicated account manager, and you’ll always have direct access to our executive team.

At Wyse, we share your belief that clients and residents deserve superior billing services.

Let our experts work with you to fine-tune a utility billing program that will simplify cost recovery and ensure the best experience possible. Offering North America’s most sophisticated billing platform allows us to execute on any billing configuration. We will deliver accurate, transparent and on time bills each month – with service level commitments in contracts.

Whether your residents need multiple utility services billed on one convenient invoice, unique brand messaging or convergent billing for rent and ancillary charges like parking or electric vehicle charging stations, Wyse can get it done. Our comprehensive collection and remittance solutions will provide you with stability and peace of mind.

Utility billing can be complicated, but we’ll make it easy for you by providing knowledgeable regulatory support and legal assistance. At the onset, we will analyze your bulk bills to make sure you are on the correct and most advantageous provincial rate and tax structure. We can offer professional advice regarding metering issues in new properties you buy. Rest assured, all our work complies with provincial and federal regulations, including Measurement Canada protocols.

Wyse is the only Canadian provider who can seamlessly integrate with your property management software, eliminating extra work for your on-site staff.  We guarantee 100% enrolment capture for new residents with this service. Our software integration adheres to the strict Multifamily Information Transaction Standard (MITS).

Find everything you need in one place, so you can dig deeper into your utility data and see the big picture. Access all your must-have billing reports, including current and historical billing summaries, collections data, expense recovery information and much more. View data by portfolio or individual property. We can create any custom reports you dream up and send them straight to your inbox.

Rely on us to provide outstanding customer service for your team members and residents. A well-trained billing manager will meticulously oversee your utility billing, so you feel like we’re just down the hall.

Our dedicated call centre will support your residents with live assistance in seconds. With Wyse’s first-rate customer portal, residents can get in and find what they’re looking for with ease. Whether they want to enroll in new services, sign up for e-bills, or benchmark against the property’s average in-suite consumption, it’s all covered. We accept mobile payments powered by RentMoola, letting them pay utility bills with their existing rewards credit card, chequing account and more.

Helping low-income residents find government rate assistance programs is something we care a lot about, including the Ontario Electricity Support Program.

Canadian consumers are driving the popularity of electric vehicles (EV) to new heights. But accelerating sales also means increased pressure on you to provide reliable, personal EV charging stations.

That’s why Wyse has teamed up with fellow energy solutions pioneer Elexicon Group to launch EVSTART, an EV charging leader dedicated to solving all your building infrastructure challenges.

By adding EV charging systems backed by Wyse submetering into your complex, you introduce certainty for all parties. Owners of electric vehicles are given more control, with the ease of charging up at home. All residents have the assurance that additional electricity consumption is allocated correctly. You can future-proof your buildings against current and future EV charging demands from residents and visitors. We offer creative financing options, including our popular, scalable Charging as a Service option that eliminates the cost of electrical infrastructure upgrades and provides the most hassle-free charging experience possible.

Once you opt for EVSTART, we take the wheel, making the process simple and seamless for your team. We are adept at planning EV charging infrastructure and have deep expertise in solving the puzzle of electrical capacity limitations, uncertainty in demand, dynamic/evolving technology, potentially costly retrofits, fair allocation of infrastructure and electricity consumption costs, and coordination of several stakeholders. Let us guide you through this journey towards a long-term, sustainable, and efficient EV charging solution.

Learn more at www.EVSTART.com or Contact Us to book a no-cost, no-obligation EV building audit.

Property teams use SYNERGY to make better decisions.

Relying on our experts will quickly become a vital part of your day-to-day operations. Within hours of receiving your utility bulk bills, we will scan and index them automatically, so everything is available at your fingertips.

Our data scrubbing software will scrutinize each utility invoice. It will uncover anomalies that others often miss: cost and usage variances, incorrect rate structures or taxes, misprints that waste your money, utility credits you are owed and much more. When anomalies are detected, a trained utility invoice expert will conduct a rigorous 20-point audit. It’s designed to spot high usage in bulk bills, which can speed the detection of meter issues, leaks and local utility errors.

We will resolve any utility errors directly with the provider, so you don’t have to. SYNERGY’s knowledgeable legal and regulatory teams secure millions of dollars in utility credits for clients every year. Wyse never keeps a penny of those credits.

To simplify processing, our experts will requests funds using GL files that import easily into your property management software. Your team can view and approve the progress of each utility payment, saving you time and cutting out spreadsheet gymnastics. Our team will make the bulk-bill payments to the utility providers on time, so you never pay late fees again.

We can keep tabs on your total occupancy, allowing us to check the utility service periods for suites metered by the local utility and other providers. If we find an occupied suite that should be billed to the resident and not to you, we will work to recover the utility charges owed to your company.

You’ll get a powerful resource of tools and must-have reports for an unrivalled 360-degree view across your utility spend. With just a few clicks, view cost and usage trends, portfolio comparisons, scanned invoice images, and much more. We can develop custom reports at no charge. Select your choice of inbox delivery for convenient access.  

Take advantage of our robust utility budgeting tools to get the answers you need to improve annual forecasting – including the crucial weatherized reporting that you don’t have. Super-easy functions will let you track actual and projected utility expenses for each property. You can factor in occupancy fluctuations, rate changes and then add the amounts recovered from residents. It offers a complete picture of your utility program.

Don’t let onerous regulations like Ontario’s Bill 135 overwhelm your team. Count on us to tackle the entire compliance program for you. Our regulatory team will track all new legislative changes, keep your processes up to date and take care of all utility data verification requirements. We’ll also manage uploads to the prescribed reporting tool, ENERGY STAR Portfolio Manager.