News

WYSE EARNS TOP COMMUNITY SERVICE AWARD OF EXCELLENCE (SUPPLIERS) AT MAC AWARDS

December 4, 2020 – Wyse Meter Solutions (“Wyse”) has been named the winner of the 2020 Community Service Award of Excellence (Suppliers) by the Federation of Rental-housing Providers of Ontario (”FRPO”), presented virtually at the 20th annual MAC Awards on December 3.

 

“It’s gratifying to be part of an industry that has truly risen to the occasion during a difficult time,” said Peter R.J. Mills, Chief Executive Officer of Wyse.

 

Strategically partnering with community organizations has allowed Wyse to support some of Canada’s most progressive grassroots programming, including organizations like Interval House, Blue Door Shelters and The Lighthouse Orillia.

 

The award also recognized Wyse’s industry-leading response to the COVID-19 pandemic. Wyse expanded its Helping Homes Program to further support partner organizations providing safe, reliable, and supportive housing, meals, PPE and services to individuals and families in need.

 

Wyse congratulates its clients and friends on their nominations and wins.

 

For more information: media@wysemeter.com

250,000 METER POINTS UNDER CONTRACT AND COUNTING

Concord, Ontario, December 2, 2020 - This month, Wyse joined the QUARTER MILLION CLUB marking the confirmation of our 250,000th meter point under contract from coast to coast.

 

We take pride in knowing that our growth as a company continues to push Canada toward a more sustainable future – one where individuals can have a daily and direct impact on the world around them.

 

But milestones like the QUARTER MILLION CLUB are about more than numbers; they are reminders to celebrate the energy of our team, the trust of our partners, the commitment of residents, and the strength of our communities.

 

To all, we say ‘THANK YOU’ for getting us to where we are – and embracing where we are going.

 

For more information: sales@wysemeter.com

LOUIE PAPANICOLOPOULOS NAMED WYSE'S VICE PRESIDENT OF SALES AND MARKETING

Mississauga, November 17, 2020 – Rising industry executive Louie Papanicolopoulos has joined Wyse Meter Solutions Inc. (“Wyse”) as Vice President of Sales and Marketing, effective November 16, 2020. He will lead Wyse’s sales and marketing efforts by supporting developers, owners, and property managers across Canada.

 

“We are thrilled to welcome Louie – a collaborative executive who will lead our next phase of growth with expertise, clarity and creativity,” said Peter R.J. Mills, Co-Chief Executive Officer of Wyse. “He is exactly the type of leader growing companies crave.”

 

Louie will be a powerful advocate for developers, owners, and their residents, an executive who understands their needs and delivers the tools for their success,” said Ian Stewart, Co-Chief Executive Officer of Wyse. 

 

Mr. Papanicolopoulos boasts extensive management experience in sales, service and consumer finance, as well as a proven ability to build new business lines in competitive markets.

 

Prior to Wyse, he served as Director, UEI Financial, Dealer Programs and Property Management Division of Reliance Home Comfort where he grew the company’s rental and financial programs by maintaining existing and cultivating new relationships with dealers, distributors, and manufacturers.

 

“I am looking forward to joining such a collaborative team who are focused on delivering client centric solutions to an industry that is continually evolving,” said Louie Papanicolopoulos, Vice President of Sales and Marketing of Wyse. “The team at Wyse has done a phenomenal job of becoming valued, strategic partners with their customers and I am looking forward to building upon the successes that have made them one of Canada’s fastest growing companies.”

 

Mr. Papanicolopoulos’ experience also includes a prominent role as National Director, Sales for KYOCERA Document Solutions Canada; ascending roles at Canon Canada culminating in Manager, Channel Sales; and as a Major Account Executive with IKON Office Solutions.

 

He earned an honours bachelor’s degree in political science and business administration from Wilfrid Laurier University.

 

For more information:

sales@wysemeter.com 

WYSE RECOGNIZED AS IPOANS SUPPLIER OF THE YEAR

Mississauga, October 20, 2020 Wyse has been named Supplier of the Year at the 2020 Innovation & Excellence Awards, presented by the Investment Property Owners Association of Nova Scotia (IPOANS).

This Supplier of the Year Award recognizes an IPOANS supplier member for their collaboration and support in delivering members service excellence, enhanced value, and increased savings – all while consistently going above and beyond in serving members.

“We could not be prouder than we are today being honoured by the IPOANS team with whom we have worked so closely over the last several years,” said Peter Mills, Co-CEO, Wyse. “This award is a testament to the client relationships we have forged and to the communities we have supported – together.”

In celebration of the award, Wyse made a financial donated through its Helping Homes program to Shelter Nova Scotia.

“Wyse is committed to the residents of the communities in which we live, work, and operate,” said Ian Stewart, Co-CEO, Wyse. “What better way to celebrate an award recognizing teamwork than to support a grassroots organization making a difference in people’s lives every single day.”

Established in 1978, The Investment Property Owners Association of Nova Scotia (IPOANS) is the collective voice representing residential investment property owners. When IPOANS speaks on industry issues industry stakeholders listen. IPOANS primary focus is providing members with Advocacy, Education, Membership Services programs.

 

WYSE RANKS NO. 64 ON THE 2020 GROWTH LIST

Mississauga, Ontario, October 15, 2020 – Canadian Business today ranked Wyse Meter Solutions Inc. (“Wyse”) No. 64 on the 32nd annual Growth List, the definitive ranking of Canada’s Fastest-Growing Companies.

 

“As a company, we take pride in knowing that the growth being celebrated here is pushing Canada toward a more sustainable future – one where individuals can have a daily and direct impact on the world around them,” says Ian Stewart, Co-Chief Executive Officer of Wyse. 

 

“We are thrilled about this honour, as our growth signals an energy and excitement in our partners and their residents for the path we have charted as a company,” says Peter R.J. Mills, Co-Chief Executive Officer of Wyse. “We know our team’s underlying strengths – hard work, innovation, integrity – will help us continue to grow and exceed expectations.”

 

“The companies on the 2020 Growth List are really exceptional. Their stories are a master-class in how to survive when the economy throws a curveball. Despite turbulence, the 2020 Growth List companies showed resilience, spirit and, most importantly, empathy and strong leadership,” says Susan Grimbly, Growth List Editor. “As we celebrate over 30 years of the Canada’s Fastest-Growing Companies program, it’s encouraging to see that the heart of Canada’s entrepreneurial community beats strong, even in tough times.”

 

Growth List winners are profiled in a special print issue of Canadian Business published with Maclean’s magazine and online at CanadianBusiness.com and GrowthList.ca.

WYSE WELCOMES ASHLEY EVANS AS DIRECTOR, CLIENT SERVICES

Mississauga, Ontario, September 28, 2020  Billing and client service expert Ashley Evans has joined Wyse Meter Solutions Inc. (“Wyse”) as Director, Client Services, effective September 28, 2020. She will serve as a further link to developers, owners and their property teams to help them maximize Wyse’s utility billing services and optimize their own utility performance.

 

“Ashley is a knowledgeable, detail-oriented industry leader who brings the professional and personal skills necessary to create great relationships with clients,” said Peter R.J. Mills. “From the back office to the front lines, she will fit in seamlessly with our energetic, cohesive team and work closely with our VP of Billing and Customer Service.”

 

“We are thrilled to welcome Ashley to Wyse,” said Ian Stewart, Co-Chief Executive Officer of Wyse. “As our business continues to expand, adding a pro like Ashley to the team further boosts our focus on staying ahead of the curve for our partners and their residents.”

 

Ms. Evans boasts seven years of billing and client service experience in the submetering industry, as well as an additional seven years in customer care and product implementation for the telecom industry.

 

In her previous roles, Ms. Evans was responsible for testing, correcting and adjusting enterprise billing systems to ensure regulatory compliance. She handled numerous resident-facing duties, including the development of customer-focused policies and procedures.

 

“I’m excited to be part of a team that has such an outstanding reputation and track record in the industry,” said Ashley Evans, Director, Client Services of Wyse.

 

Ms. Evans holds a Bachelor of Business Administration from Lakehead University.   

WYSE NAMED AMONG THE GLOBE AND MAIL'S 2020 TOP GROWING COMPANIES LIST

Mississauga, Ontario, September 25, 2020 – Wyse Meter Solutions Inc. (“Wyse”) is pleased to announce it placed No. 315 on the 2020 Report on Business ranking of Canada’s Top Growing Companies.

 

“As a proud Canadian company, we are excited, once again, to find ourselves included among this list of Canadian innovators who represent the diverse aspects of what makes this country a global business leader,” says Peter R.J. Mills, Co-Chief Executive Officer of Wyse.

 

“Our growth is a direct result of the energy and expertise of our team, the trust and fidelity of our partners, and our commitments to the communities in which we work and live in,” says Ian Stewart, Co-Chief Executive Officer of Wyse. “Honours like these are a wonderful validation of those efforts and relationships.”

 

Launched in 2019, the Canada’s Top Growing Companies editorial ranking aims to celebrate entrepreneurial achievement in Canada by identifying and amplifying the success of growth-minded, independent businesses in Canada. It is a voluntary program; companies had to complete an in-depth application process in order to qualify. In total, 400 companies earned a spot on this year’s ranking. 

 

The full list of 2020 winners, and accompanying editorial coverage, is published in the October issue of Report on Business magazine—out now—and online at tgam.ca/TopGrowing.

 

“The stories of Canada’s Top Growing Companies are worth telling at any time, but are especially relevant in the wake of COVID-19 pandemic,” says James Cowan, Editor of Report on Business magazine. “As businesses work to rebuild the economy, their resilience and innovation make for essential reading.”

 

“Any business leader seeking inspiration should look no further than the 400 businesses on this year’s Report on Business ranking of Canada’s Top Growing Companies,” says Phillip Crawley, Publisher and CEO of The Globe and Mail. “Their growth helps to make Canada a better place, and we are proud to bring their stories to our readers.”

WYSE RE-CERTIFIED AS A GREAT PLACE TO WORK®

MISSISSAUGA, August 4, 2020 – Wyse is proud to announce that we have been re-certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from Wyse employees, provided as part of an extensive and anonymous survey about the workplace experience. 

“Wyse is thrilled to be named again to this distinguished list that celebrates the trust, pride and camaraderie we have worked so hard to cultivate within our culture. Team wins are always the best wins,” said Ian Stewart, Co-Chief Executive Officer of Wyse. 

“Knowing this ranking is not based simply on cold numbers, but truly echoes the thoughts and feelings of our team members makes it even more special. It is a bold statement on our culture and lets our current and potential customers know they are partnering with committed individuals within an engaged company,” said Peter R.J. Mills, Co-Chief Executive Officer of Wyse.  

 

About Great Place to Work®:  

Great Place to Work® (www.greatplacetowork.ca) is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, Great Place to Work® recognizes the Best Workplaces™ across the world in a series of national lists including those published by Fortune magazine (USA) and The Globe & Mail (Canada). Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. For more information on Great Place to Work®, visit its website at www.greatplacetowork.ca.   

WYSE CONTINUES TO SUPPORT RESIDENTS

Wyse Meter Solutions will continue to actively assist residents experiencing financial hardship due to the COVID-19 pandemic even as Canada emerges from isolation and more businesses resume normal operations.

Wyse provides information on numerous government support programs for residents, including:

  • COVID-19 Energy Assistance Program (CEAP), providing a one-time, on-bill credit to eligible residential electricity customers to help them catch up on energy bills and resume regular payments.
  • Ontario Electricity Support Program (OESP), providing low-income consumers with a monthly on-bill credit to reduce their electricity bill.
  • Low-income Energy Assistance Program (LEAP), providing a one-time grant towards your electricity or natural gas bill if you are a low-income consumer behind on these bill payments.

The Wyse Arrears Management Program allows the Wyse billing team to always work with individual customers to provide flexible arrears management programs to suit their circumstances.

Wyse always considers disconnection as a last resort, preferring instead to tailor a payment plan that fits a resident’s particular situation. 

On March 14, 2020, Wyse was the first unit submeter provider to suspend disconnections and waive late fees at the start of the pandemic. Wyse’s action mirrored the Ontario Energy Board’s emergency order on March 19, 2020, that electricity distributors extend the winter ban on electricity disconnections for non-payment for residential customers.

All temporary suspensions of disconnections and late fees expire July 31, 2020. Wyse customers unable to pay their bill are encouraged to call the Wyse helpline at 1.844.411.0663.

More information on Wyse’s customer support is available on our dedicated Covid-19 response landing page here.

WYSE HELPING HOMES GIVES BACK

Wyse Meter Solutions (" Wyse") is proud to contribute $10,000 through its Helping Homes program to support Interval House, as part of a special presentation organized by the Federation of Rental-Housing Providers of Ontario (FRPO). The virtual event raised more than $50,000 for Canada's first centre for abused women and children.

 

"Interval House has responded to these trying times with creativity, compassion and clarity of vision. We are a long-time partner of theirs and proudly join FRPO in continuing to help to put an end to intimate partner violence," said Peter R.J. Mills, Co-CEO, Wyse.

 

"From the start, we considered support for the community as key to our pandemic response. Interval House has redefined what it means to be essential by providing much-needed emergency shelter and ongoing services," said Ian Stewart, Co-CEO, Wyse.

 

Since 2007, FRPO and its members have raised more than $500,000 for Interval House through several initiatives, including an annual charity golf tournament.

 

This year, Rogers Communications and Yardi Canada each contributed $10,000 to the special presentation.

 

To learn more about Interval House and the essential services they provide, please visit https://www.intervalhouse.ca/.

 

WYSE SUPPORTS CUSTOMERS BY SUSPENDING DISCONNECTIONS AND LATE PENALTIES IN RESPONSE TO COVID-19

UPDATED – MISSISSAUGA, June 29, 2020 – To support its valued customers as they navigate the challenges of the evolving COVID-19 situation, Wyse Meter Solutions Inc. is temporarily suspending disconnections and late penalties. 

With many Canadians possibly needing to self-isolate or work from home, Wyse understands the importance of uninterrupted utility service. Wyse will reassess this temporary suspension on July 31, 2020. 

 

Wyse reminds its customers that it offers flexible payment arrangements and is ready to assist them.  

 

For more information:

 

Wyse Meter Solutions Inc.

Customer Service

billing@wyseutilties.com

1.844.411.0663

 

WYSE NAMED 2020 SUPPLIERS COUNCIL MEMBER OF THE YEAR BY CFAA

MISSISSAUGA, June 26, 2020 – Wyse has been named the 2020 Suppliers Council Member of the Year by the Canadian Federation of Apartment Associations (CFAA) during the national organization’s annual Rental Housing Awards.

 

“This is quite an honour. Thanks to CFAA, our valued partners, and our outstanding Wyse team, whose tenacity and creativity drive us forward,” said Ian Stewart, Wyse Co-CEO.

 

“Our team persevered through every obstacle, every challenge of the last few months and maintained unprecedented effort and commitment to our partners. This award celebrates them,” said Peter R.J. Mills, Wyse Co-CEO. 

 

Wyse won for its triple-bottom line initiative, a series of next-gen solutions to help property owners reach net carbon zero by 2025. Driven equally by conservation-conscious consumers, budget-focused property managers, and all parties who want to do what is best for the planet, the effort incorporates advances in hardware, software and data analytics to advance a sustainable agenda.

 

The CFAA judging panel cited the long-term nature of Wyse’ initiative, and how it sought to improve standards of practice in the industry and reduce the environmental impacts of rental housing by working with partners for years to come, explained Jon Dickie, CFAA President

 

Included among the noted initiatives were Wyse’s commitments to wireless thermal metering, EV charging station metering and sustainability reporting.

 

In its fifth year, the CFAA Rental Housing Awards celebrate excellence and notable achievements of rental housing providers and rental housing suppliers across Canada. Winners and finalists were recognized via a special virtual awards presentation held on June 25, 2020.

 

Founded in 1995, CFAA represents the owners and managers of close to one million residential rental suites in Canada, through 11 associations across Canada and direct landlord memberships.

COVID-19 RECOVERY RATE, STARTING JUNE 1, 2020 FOR TIME-OF-USE (TOU) CUSTOMERS

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy.

 

Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

 

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.

 

For more information:

 

Wyse Meter Solutions Inc.

Customer Service

billing@wyseutilties.com

1.844.411.0663


WYSE RANKS AMONG BEST WORKPLACES™ IN CANADA

MISSISSAUGA, April 16, 2020 — Wyse Meter Solutions Inc. (”Wyse”) has been recognized among The Best Workplaces™ in Canada. Ranked 19th for companies under 100 employees, this milestone comes at a time when the continued dedication and attention to detail by Wyse employees are vital to ensuring customers are well supported.

 

“We have always credited our success as a company to the extraordinary people who drive our culture – who knew how powerful that combination could be when needed most,” said Ian Stewart, Co-Chief Executive Officer of Wyse. “This honour is a tribute to the incredible character of those I get to partner with every day.”

 

“In recent weeks, we have been reminded how resilient we are as a team,” said Peter R.J. Mills, Co-Chief Executive Officer of Wyse. “The way we’ve responded to these times is a testament to the level of professionalism Wyse strives for and continues to uphold despite the rapidly changing environment.”

 

The Best Workplaces™ in Canada list is compiled annually by the Great Places to Work® Institute. The competition process is based on two criteria: two-thirds of the total score comes from confidential employee survey results; one-third from an in-depth review of the organization’s culture. Together, they provide crucial data relative to five trust-building dimensions: credibility, respect, fairness, pride, and camaraderie.

 

This year’s list received over 400 registrations and over 80,000 employees participated in the 2020 Best Workplaces™ in Canada survey. A Special National Report will appear on April 17, 2020, in The Globe and Mail.

NEW INCENTIVES FOR EV CHARGING STATIONS

Canadian residents are driving the popularity of electric vehicles (EV) to new heights. But accelerating EV sales also means increased pressure on building owners and landlords to provide reliable, convenient EV charging stations where residents want to charge up.

If you have been waiting to add these popular, sustainable features, now is the time to partner with Wyse.

Know what’s available

We can help you understand regulations within your province and/or municipality, as well as navigate federal government incentives, including the Zero Emission Vehicle Infrastructure Program (ZEVIP).

ZEVIP Overview:

  • A minimum of 20 total charging heads (e.g. connectors) is needed to apply;
  • Funding covers 50% of total project costs to a maximum of $5,000 per Level 2 charger and $50,000 per Level 3 Charger;
  • The application deadline is May 12, 2020.

Visit the ZEVIP website here.

Industry leader

Wyse is the leader in providing alternative EV charger solutions to solve the infrastructure challenges you face.

Seamless service

We supply and install EV chargers, along with all the electrical infrastructure, if needed, within new construction and retrofits using cutting-edge equipment sourced from leading Canadian manufacturers. Once operational, we make monitoring, maintenance and billing simple. Contact Wyse today to provide a free consultation about incentives and equipment options in your location.

Get it touch

sales@wysemeter.com

WYSE 2019 IN REVIEW

Great customers, great results! We’re so proud of the fact our customers saved more than 108,000,000 kWh in 2019, equal to 1,262,000 trees grown for ten years. We offer the best submetering services because our staff of industry leaders operates as one team with a singular focus on customer success.

Here are the achievements that defined our year:

  • 4,320,000,000 grams of GHG emissions reduced
  • 277 buildings brought online
  • 75-day implementation record
  • 185,000 suites under contracted services
  • 75,000 suites on Synergy
  • $119,714,858 processed via Synergy
  • 84,881 bulk bills processed through Synergy
  • 99.95% Billing timeliness
  • Growth 500’s 31st Fastest Growing Company in Canada
  • 2,153% growth in 5 years
  • Certified as a Great Place to Work™
  • Named to The Globe and Mail’s Top Growing Companies list

We look forward to driving greater results for you in 2020.

ONTARIO'S COMMODITY CHARGES ON ELECTRICITY BILLS CHANGED ON NOV. 1, 2019

On Nov. 1, 2019, Ontario electricity customers saw an increase to the commodity charges on their bills. (Electricity bills consist of three main components: commodity charges, delivery charges and regulatory charges.)

 

In light of that increase, there are a few things you need to know about how these significant changes will impact you.

 

New Winter Tiered RPP prices (commodity charges):

New Winter Time-of-Use (TOU) prices (commodity charges), including hours to which those prices apply:

 

Increased Rebate 

 

Along with the commodity rate changes, the government has created a 31.8% Ontario Electricity Rebate (OER) that replaces the current 8% Ontario Rebate for Electricity Consumers. That new rebate will be applied to a customer’s total bill, pre-HST. With the increase in commodity prices combined with the delivery, regulatory and OER rebate customers can expect an average increase of 1.8% on their total monthly electricity bill.

 

Wyse bill-payers will automatically receive the Ontario Electricity Rebate.

For more information on rates visit the Ontario Energy Board’s website at www.oeb.ca

 

WYSE NAMED AMONG THE GLOBE AND MAIL'S TOP GROWING COMPANIES LIST

Mississauga, Ontario, September 27, 2019 – Wyse Meter Solutions Inc. (“Wyse”) is pleased to announce it placed No. 164 on the inaugural Report on Business ranking of Canada’s Top Growing Companies. 

“As a company that prides itself on being an industry leader, we are thrilled to be named among this distinguished group who each play a part in showcasing Canada as a global hub for innovation,” says Peter Mills, Co-Chief Executive Officer of Wyse. “We are constantly looking for ways to better serve our customers, without whom our tremendous growth would not be possible.”

“This honour is a testament to the dedication and passion of our team,” says Ian Stewart, Co-Chief Executive Officer of Wyse. “Their contributions have made us the company we are today – and will help us grow into the company we want to be tomorrow.”

Launched in 2019, the Canada’s Top Growing Companies ranking program aims to celebrate entrepreneurial achievement in Canada by identifying and amplifying the success of growth-minded, independent businesses in Canada. It is a voluntary program; companies had to complete an in-depth application process in order to qualify. In total, 400 companies made the ranking this year. The full list of 2019 winners, and accompanying editorial coverage, is published in the October issue of Report on Business magazine—out now—and online at tgam.ca/TopGrowing.

 “We created the Canada’s Top Growing Companies program because we believe there is much Report on Business readers can learn from the successes of the country’s best entrepreneurs,” says Derek DeCloet, Editor of Report on Business and Executive Editor at The Globe and Mail. “We’re excited to be telling their stories.”

“The 400 companies on the inaugural Report on Business ranking of Canada’s Top Growing Companies ranking demonstrate ambition, innovation and tremendous business acumen,” says Phillip Crawley, Publisher and CEO of The Globe and Mail. “Their contributions to the economy help to make Canada a better place, and warrant commendation.”

About The Globe and Mail

The Globe and Mail is Canada’s foremost news media company, leading the national discussion and causing policy change through brave and independent journalism since 1844. With our award-winning coverage of business, politics and national affairs, The Globe and Mail newspaper reaches 6.6 million readers every week in our print or digital formats, and Report on Business magazine reaches 1.8 million readers in print and digital every issue. Our investment in innovative data science means that as the world continues to change, so does The Globe. The Globe and Mail is owned by Woodbridge, the investment arm of the Thomson family.

About Wyse Meter Solutions Inc.

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to building owners, developers and property managers across Canada. Headquartered in Newmarket, Ontario, Wyse is licensed and regulated by the Ontario Energy Board, delivering its services in seven provinces. Wyse is unique in its ability to provide clients with financial and utility consumption transparency, as well as accountability. Through an exclusive partnership with Conservice, the largest submetering and utility management company in North America, Wyse is able to offer its customers a powerful program known as Synergy, providing owners and managers with a 360-degree comprehensive view of the entire utility spend within a building or portfolio of buildings. Synergy is already in use across 2.5 million units in North America, including eight of the top ten owners and managers of multi-family real estate. For more information on Wyse, visit its website at www.wysemeter.com.

 

WYSE RANKS NO. 31 ON THE 2019 GROWTH 500

Mississauga, Ontario, September 12, 2019 – Canadian Business and Maclean’s today ranked Wyse Meter Solutions Inc. (“Wyse”) No. 31 on the annual Growth 500, the definitive ranking of Canada’s Fastest-Growing Companies. Produced by Canada’s premier business and current affairs media brands, the Growth 500 ranks Canadian businesses on five-year revenue growth. Growth 500 winners are profiled in a special print issue of Canadian Business published with Maclean’s magazine and online at CanadianBusiness.com and Growth500.ca.

“As a company whose velocity has been fueled by innovation, the fact we rank among such an elite collection of vibrant organizations only reinforces the core values that have made us who we are today,” says Ian Stewart, Co-Chief Executive Officer of Wyse. “This is a tribute to the hard work and creativity of those who comprise Wyse.”

“We are thrilled to have found a place on this important list year after year,” says Peter R.J. Mills, Co-Chief Executive Officer of Wyse. “Our growth has been an exciting by-product stemming from our ability to find custom solutions in a personalized, sustainable way. For us, growth is not about making a momentary blip, but about making a lasting difference for our clients and the environment.”

“The companies on the 2019 Growth 500 are truly remarkable. Demonstrating foresight, innovation and smart management, their stories serve as a primer for how to build a successful entrepreneurial business today,” says Beth Fraser, Growth 500 program manager. “As we celebrate over 30 years of the Canada’s Fastest-Growing Companies program, it’s encouraging to see that entrepreneurship is healthier than ever in this country.”

About the Growth 500

For over 30 years, the Growth 500 has been Canada’s most respectable and influential ranking of entrepreneurial achievement. Ranking Canada’s Fastest-Growing Companies by five-year revenue growth, the Growth 500 profiles the country’s most successful growing businesses. The Growth 500 is produced by Canadian Business. Winners are profiled in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean’s magazine) and online at Growth500.ca and CanadianBusiness.com. For more information on the ranking, visit Growth500.ca.

 About Canadian Business

Founded in 1928, Canadian Business is the longest-serving and most-trusted business publication in the country. It is the country's premier media brand for executives and senior business leaders. It fuels the success of Canada's business elite with a focus on the things that matter most: leadership, innovation, business strategy and management tactics. Learn more at CanadianBusiness.com.

About Wyse Meter Solutions Inc.

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to building owners, developers and property managers across Canada. Headquartered in Newmarket, Ontario, Wyse is licensed and regulated by the Ontario Energy Board, delivering its services in seven provinces. Wyse is unique in its ability to provide clients with financial and utility consumption transparency, as well as accountability. Through an exclusive partnership with Conservice, the largest submetering and utility management company in North America, Wyse is able to offer its customers a powerful program known as Synergy, providing owners and managers with a 360-degree comprehensive view of the entire utility spend within a building or portfolio of buildings. Synergy is already in use across 2.5 million units in North America, including eight of the top ten owners and managers of multi-family real estate.

WYSE NAMES NEW VP OF BILLING AND CUSTOMER SERVICE

Mississauga, Ontario, August 13, 2019 – Wyse Meter Solutions announced it has appointed Paul Elliott to the position of Vice President of Billing and Customer Service, effective August 6. In this newly created role, Mr. Elliott will lead all efforts related to the development and execution of billing, regulatory and customer service programs. He will also ensure Wyse’s standards continue to exceed customer expectations.

 

“Paul has an outstanding track record and reputation in the Canadian utility industry,” said Ian Stewart, Co-Chief Executive Officer of Wyse. “We are thrilled to strengthen our management team with someone of his calibre. As the sustainability movement rapidly accelerates across North America, our focus is on deepening Wyse’s service offering to allow our customers to gain an edge from the most effective submetering programs possible.”

 

“People like Paul don’t walk through the door every day,” said Peter Mills, Co-Chief Executive Officer of Wyse. “His instincts and capabilities are second to none, he comes with nearly three decades of excellent industry experience, but it’s his integrity and compassion that sets him apart. The Wyse family is proud to introduce him to our valued clients.”

 

I am extremely pleased to be part of the Wyse Team. The importance of customer relations and continuous improvement in this rapidly growing multi-residential market makes for an exciting time to be joining one of Canada’s fastest growing companies,” said Paul Elliott, Vice President of Billing and Customer Service.

 

Most recently, Mr. Elliott served as Director, Billing Systems and Regulations for a national submetering provider. Prior to joining the submetering industry, Mr. Elliott held senior roles at a municipal electricity company where he led the Customer Service and Billing Department, Business Development Department and the conservation program. Mr. Elliott holds a Bachelor of Science Degree from the University of Toronto.

 

WYSE CERTIFIED AS A GREAT PLACE TO WORK®

Mississauga, Ontario, August 7, 2019 – Wyse is proud to announce that we have been certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

“We are honoured to have Wyse's unique culture in the Great Place to Work® spotlight,” said Peter Mills, Co-Chief Executive Officer of Wyse. “As an organization, we swing for the fences in a way that respects our values. It means we wholly trust each other, and our clients know this, and it's fueling our tremendous growth and success.”

 

“It’s gratifying to be part of a cohesive team like this,” said Ian Stewart, Co-Chief Executive Officer of Wyse. “From day one, we’ve encouraged every employee to have a voice, which has created a real spark at Wyse. We still feel like a young company, driven to find superior ways of solving our clients’ utility challenges.”

About Great Place to Work®:

Great Place to Work® (www.greatplacetowork.ca) is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, Great Place to Work® recognizes the Best Workplaces™ across the world in a series of national lists including those published by Fortune magazine (USA) and The Globe & Mail (Canada). Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures.

 

About Wyse Meter Solutions Inc.:
Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to building owners, developers and property managers across Canada.  Headquartered in Newmarket, Ontario, Wyse is licensed and regulated by the Ontario Energy Board, delivering its services in seven provinces. Wyse is unique in its ability to provide clients with financial and utility consumption transparency, as well as accountability.  Through an exclusive partnership with Conservice, the largest submetering and utility management company in North America, Wyse is able to offer its customers a powerful program known as Synergy, providing owners and managers with a 360-degree comprehensive view of the entire utility spend within a building or portfolio of buildings.  Synergy is already in use across 2.5 million units in North America, including eight of the top ten owners and managers of multi-family real estate.

O. REG 506/18: REPORTING OF ENERGY CONSUMPTION AND WATER USE

The due date of July 1, 2019, has come and gone for Energy and Water Reporting and Benchmarking (EWRB) for Multi-Unit Residential Buildings. If it was a hassle for you, or you missed the deadline, we can help you get on track by managing it for you ahead of the next due date, July 1, 2020.

New reporting regulations

 New reporting regulations for Ontario’s large buildings have come into force. These requirements state that:

  • You must collect and report utility data annually for each of your multi-residential, commercial and industrial properties that meet the criteria.
  • The aggregated data required for the calendar year includes each property’s energy and water consumption and GHG emissions, according to the government’s reporting schedule.
  • This data must be verified in the first year of reporting and every fifth year of reporting by an accredited professional. 

 

Rest assured, our Synergy utility expense management can provide expert support.

 

Collecting

  • We will work with the public utilities to collect the mandated data so you don’t have to.
  • Note that the government recommended all written requests to public utilities be submitted by February 28, 2019.

 

Reporting

  • We will manage the initial set up of the prescribed reporting tool, ENERGY STAR’s Portfolio Manager, which requires detailed building profiles for each of your properties.
  • We will keep all your data up-to-date, helping to ensure you comply with all provincial requirements.

 

Verifying

  • We can liaise with your in-house certified energy professional or coordinate the use of highly respected energy professional that Wyse works with on verification matters.

 

Regulatory advising

  • We will provide you with program updates or regulatory changes, making sure you have all the information you need to maintain compliance.
  • We will stick handle this program so you save time and relieve your staff from managing this on your own.

 

Let’s get going on your mandatory compliance now to ensure you are well-positioned to meet the deadline of July 1, 2020.


 

Q & A - ELECTRIC VEHICLE SUPPLY EQUIPMENT (EVSE)

The automotive industry is taking an important step toward sustainability, with a shift in focus toward manufacturing Electric Vehicles (EVs). Most major automotive companies are now manufacturing at least one if not multiple electrically powered models and share a long-term goal of phasing out traditional gas-guzzling alternatives. While this movement will have a positive impact on Greenhouse Gas (GHG) emissions and crude oil consumption, with it comes a new set of needs for residential and commercial building owners and developers, and an increased need for careful control of electricity consumption. As more drivers make the transition toward EVs, multi-dwelling and commercial building owners and developers are seeing a heightened demand for the installation of EV charging stations (also known as Electrical Vehicle Supply Equipment (EVSE)) at home, in the workplace and in public areas such as gas stations and parking lots.   

Here’s what you need to know.

Q: From a maintenance standpoint, how do EVs compare to traditional gas-powered cars? 

A: As opposed to a traditional gas vehicle, EVs require minimal maintenance aside from the occasional replacement of tires and breaks, which last up to triple the amount of time as regular diesel or gas-powered cars due to less wear and tear.

Q: How frequently do EVs require charging? 

A: Electrically powered vehicles don’t work like gas powered cars, where one can wait until the tank is empty before filling up. Various factors can deplete an EV’s charge such as range depletion due to cold weather and more. As such, EV drivers are encouraged to charge up wherever and whenever there is an available station. 

Q: Where do EV drivers generally charge up? Are there different kinds of EVSE?

A: 63% of EV charging is done at home, and the other 37% at workplaces or public centers. There are three levels of charging stations:

  1. 1.    Level 1 EVSE is a standard 110-volt wall outlet. These stations use the least amount of electricity but take the longest time to charge a vehicle. 
  2. 2.    Level 2 EVSE is the most optimal for installation in multi-dwelling buildings providing up to 30km/hour of charging. This will provide a guaranteed charge over a 6-8-hour period.  
  3. 3.    Level 3 EVSE is the fastest and most powerful system, providing up to 250km/hour of charging. However- these systems use 50 kWh of electricity in an hour, which is more than five single family homes consume in one week. Level 3 EVSE is most optimal for centers with heavy traffic, a high demand and the infrastructure to support this amount of energy usage.  

Submetering and EVSE 

Naturally, with the additional energy required to power Electric Vehicle Supply Equipment in residential buildings, there is a necessity to monitor and control usage to minimize over-consumption. As is the case with all utilities, tenants billed individually for their usage will use the stations more responsibly and efficiently. Submetering EVSE usage also helps control costs for building owners. By billing tenants individually as opposed to factoring in the added expenses to rental costs, building owners can remain competitive with their rental rates. Most private submetering companies such as Wyse Meter Solutions will offer the added benefit of multiple utilities on one bill, allowing for a streamlined billing process for both tenants and building owners. 

 

WYSE WINS 2018 MAC AWARD FOR OUTSTANDING COMMUNITY SERVICE (SUPPLIER MEMBER)

Toronto, Ontario, December 6, 2018 Wyse Meter Solutions Inc. (“Wyse”) today announced it has won the 2018 MAC Award for Outstanding Community Service (Supplier Member) presented by the Federation of Rental-Housing Providers of Ontario (“FRPO”).

Wyse is the first supplier member to receive a MAC Award, earning recognition for its comprehensive corporate social responsibility program, which supports local frontline partners providing shelter, advocacy and economic self-sufficiency services.

“Thanks to FRPO for honouring our community engagement with a MAC Award,” said Ian Stewart, Co-Chief Executive Officer of Wyse. “Our employees have shaped this program, and we encourage them to run with it. Our ongoing focus is to help the most vulnerable members of our communities. We’re contributing to the kind of society we want to live in.”

“We are very proud of the positive change we supported together with our impressive partners,” said Peter Mills, Co-Chief Executive Officer of Wyse. “As longtime members of FRPO, earning a MAC Award for our efforts is gratifying. We feel at home with our industry's shared dedication to making a difference.”

The MAC Awards celebrate the multi-residential industry’s innovation and commitment to quality, as well as everything that goes into promoting the brand of rental housing. The gala was held on Thursday, November 29 at the Metro Toronto Convention Centre with a record-breaking 1,050 industry professionals in attendance.   

About FRPO

Federation of Rental-Housing Providers of Ontario (FPRO) has been the leading voice of the Province's rental housing industry for over 30 years. It is the largest association in Ontario representing those who own, manage, build and finance, as well as those who service and supply residential rental homes. FRPO represents more than 2,200 members who own or manage over 350,000 units across Ontario. For more information on FRPO, visit its website at www.frpo.org. 

About Wyse Meter Solutions

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to building owners, developers and property managers across Canada. Wyse is unique in its ability to provide clients with financial and utility consumption transparency, as well as accountability.  Through an exclusive partnership with Conservice, the largest submetering and utility management company in North America, Wyse is able to offer its customers a powerful program known as Synergy, providing owners and managers with a 360-degree comprehensive view of the entire utility spend within a building or portfolio of buildings.  Synergy is already in use across 2.5 million units in North America, including eight of the top ten owners and managers of multi-family real estate.  For more information on Wyse, visit its website at www.wysemeter.com.

IMPORTANT CUSTOMER ALERT – CANADA POST SERVICE DISRUPTION

During a Canada Post Service Disruption, your paper bill from Wyse may be delayed, and if you mail payment to Wyse it may be delayed. Please remember that it’s important to keep your Wyse account in good standing during a postal service disruption.

Wyse offers simple ways for customers to access account information and make payments on time. You can use the Wyse Resident Portal to:

  • Sign up for e-billing to receive a paperless invoice
  • Sign up for text alerts for monthly bill due dates
  • View your account balance
  • Enroll in a pre-authorized payment plan
  • Make a payment using your credit card 

Other Payment Options:

Your monthly bill can be paid online through your Internet Banking, Telephone Banking or at designated financial institutions – ATM or Teller Direct.

Wyse Call Centre:

1.844.411.0663 for more information about your account balance, e-billing, payment options and if you need help accessing the Wyse Resident Portal.

For the latest update on the work disruption please visit the Canada Post website.

OVERVIEW OF THE ONTARIO SUBMETERING INDUSTRY FROM A LEGAL PERSPECTIVE

The introduction of competition into Ontario’s utility metering environment was a measured move towards providing utility customers with the service they deserve, and an effort to keep administrative fees from increasing astronomically. It was clear that real change was needed to enhance protection for residents and improve service delivery, and that new players could shake things up. Given the complexities of Ontario’s utility and rental housing markets, on January 1, 2011, a comprehensive regulatory framework was set out to usher in submetering in a fair and transparent way. Over time, these regulations have evolved to meet customers’ needs, as unit sub-meter providers (USMPs) have transformed the market with enhanced consumer services and lower fees. It’s beneficial for landlords to know how the submetering industry is licensed and regulated, so they have the tools they need to make the best energy management decisions for their residents and their properties. 

 

Ontario Energy Board (OEB)

 

The OEB was established by the Ministry of Energy in an effort to regulate the electricity and natural gas markets. Accordingly, the OEB has jurisdiction over regulating the activities of USMPs as well as local distribution companies and other parties, as they may relate to distribution and/or marketing of electricity and natural gas commodities to the public.

 

The OEB grants licenses to USMPs for the provision of electricity services to consumers. Once licensed, USMPs must adhere to the code of conduct, as explicitly prescribed under the Unit Submetering Code (the “Code”).  The Code prescribes conduct that USMPs must follow, as related to: installation, verification of meters, opening and closing new accounts, transferring accounts from one USMP to another, connections and disconnections, security deposits, tampering, billing consumers, recordkeeping, and application of provincial programs. 

 

The Code is quite extensive and it is not unusual for clients, when reviewing agreements with USMPs, to take note of parallels in such agreements with that of the Code. It is to the benefit of both parties to acknowledge and understand early on that the USMP must comply with the various regulations, when electricity consumption is to be metered in buildings.

 

Energy Consumer Protection Act (ECPA)

 

While the main purpose of the ECPA is to provide guidelines to energy retailers as to how they can market contracts to individual consumers, it also provides some rules to USMPs and building owners setting out installation schedules for individual suite metering depending on building type (ie existing rental buildings, condominiums, new construction projects, non-profit housing, etc). 

 

Section 38 of the ECPA Regulations sets forth the circumstances under which individual suite meters may be installed, whilst Section 39 sets forth the circumstances under which suite meters are required.

 

Further, the Regulations under this legislation mandate that USMPs cannot submeter heat where electricity is the primary source of heating in the building, unless the meters were installed in the building prior to 2011. USMPs can still submeter the building, but the electrical heat component must be separated from the resident consumption billed in the building.  Separating heat from electrical consumption is often expensive and work intensive, which may affect terms in an agreement between the USMP and building owner.

 

Specific to Landlords:

 

Residential Tenancies Act (the “RTA”)

 

While USMPs are not under the jurisdiction of the Landlord Tenant Board (the “LTB”), our Landlord clients are. It is, therefore, important for Landlords to understand how the LTB interprets the relevant sections of the RTA that deal with Submetering.

The main takeaway for Landlords is that if they wish to submeter tenants in a building, they must obtain tenant acknowledgement and consent in the rental application or lease, specifying that electricity or water or other utilities are excluded from rent and that the tenant will be responsible for payment of those utilities to a third party provider at the commencement of his/her lease.  Further, where the Landlord has electricity consumption data for the previous 12 months in a unit, the Landlord must provide such information to prospective tenants. The LTB website offers a sample form that may be used by Landlords for their convenience when providing the 12 month data information.

 

Though the governing bodies and legislation mentioned in this article are the main source of authority for providing a code of conduct to USMPs and building owners, there are other regulatory bodies and/or legislation which provide additional guidelines for USMPs to comply within the submetering industry, including but not limited to: Measurement Canada, privacy acts and regulations, Electrical Safety Authority and individual municipal regulations. 

 

While the regulatory landscape may continue to evolve, it is helpful for building owners interested in submetering programs to become familiar with the sound, customer-focused fundamentals upon which this industry is built.

 

By Malvina Sternak

 

In-house Counsel, Wyse Meter Solutions

 

THE CUSTOMER SERVICE BENEFITS OF INDEPENDENT UTILITY SUBMETERING

When you pair the rising cost of electricity in Ontario with a historical disconnect between the tenant’s use of the electricity and the costs they incur, submetering is quickly becoming a real estate owner or manager’s new best friend. While utility submetering is becoming increasingly common for buildings in Toronto and other metropolitan areas, smaller market cities like Hamilton, Guelph and St. Catharine’s with independent, family owned buildings have been a little hesitant to join the trend. There are benefits on both the tenant and landlord side, given that independent submetering allows each resident to pay only for their own consumption, and not compensate for the fluctuations in their fellow residents’ usage. Naturally, this is more beneficial for some than others. However, our chronic over consumption as a population at large is having a severe environmental impact, and it should be a focus of every citizen to reduce excessive energy consumption. Submetering is one important step toward resolving this issue. As such, landlords should embrace utility submetering providers and the expertise they can offer to reduce related costs and administration related to this transition. 

 

“We recently completed the transition of over 4,000 residential units to sub-meters. The organizational savings to our firm in terms of execution, administration and tenant servicing through the outsourcing of this project to a professional submetering company was the most efficient and effective method of accomplishing our objective.” Matt Organ, President of Skyline Residential

 

As a building owner or manager, you can count on your utility submetering provider to liaise with your residents regarding monthly billing issues and / or concerns, and provide efficient and effective customer service to inquiring residents that might otherwise become a burden to your hard working staff. By bringing on a utility submetering provider, you will allow your staff to focus on their jobs without time consuming billing issues and customer service distractions. There is an underrated customer service aspect to the utility submetering business, which can provide relief and comfort to the owner. Make sure when selecting your submetering service that you choose a client-focused provider who is adequately equipped to satisfy both your needs and the needs of your bill-paying residents. Below are five key benefits that a submetering provider with effective customer service can provide.

 

      1. Transparent and Accurate Billing

 

A private utility submetering service will take the hassle out of submetering for a landlord. This includes initial calculation of utility credits, to tenants being transitioned, right through to billing and collections. In short- submetering provides transparency. By independently measuring each unit’s usage, there is little room for argument on the tenant side after delivering accurate, carefully calculated bills on a strict month-to-month basis.

 

    2. Accessible & Efficient Customer Service

 

By bringing on a professional service to handle your electricity submetering, you are also adopting a professional grade of customer service, with access to call centers that offer responsive customer service in multiple languages to reflect our province’s multi-cultural population. Call centers also mean more representatives which means faster service and lower call wait times. Be sure to do your research in this department when selecting your utility submetering service. Make sure they offer an in-house call center as opposed to outsourcing, check out their call-center wait times, as well as the quality of training given to their customer service representatives. This will ensure that your residents really do benefit from their services, and that they don’t come seeking out your staff if their needs aren’t immediately met.

 

      3. Self-Monitoring Resources and Tools for Residents

 

Submetering offers the opportunity for residents to take their consumption into their own hands. By giving them access to user friendly, self-monitoring resources, they can effectively manage their usage as well as their monthly costs. These tools will increase transparency and allow them to answer any of their own questions about their consumption and billing history that might arise. For residents that wish to reduce their consumption, there are many reference materials available. Be sure to ask your provider about communications and assistance for residents regarding the Ontario Electricity Support Program (OESP) and various other government programs.

 

      4. Resources and Support for Owners and Managers

 

Landlords and building managers can look forward to developing invested, long-term relationships with a quality utility submetering provider who can provide expertise, guidance and timely market knowledge on a regular basis. To ensure you are going to be as well-supported as possible, make sure your provider’s executive team is directly accessible. Also ensure that your account manager is knowledgeable of rate structures and consumption patterns for your type of property(s). Finally, be sure that they have an effectual web portal that provides timely data and reporting on consumption across your portfolio.

 

      5. Staff Training

 

A legitimate provider will educate your staff on utility submetering, billing, and the use of their web portal so that they can effectively interact with your residents, and answer initial questions regarding enrollment and the use of self-monitoring resources. However, it is important that your staff is trained not to play the middle man between your tenant and your utility provider. All billing queries should be directed straight to the submetering company. The benefit? This protects your staff’s time.

Submetering has become an accepted strategy across the province for most landlords. When you decide it’s time to make the transition, remember the benefits of a professional submetering company outweigh the costs for both the landlord, and their tenants. Be sure to do your research when selecting a utility submetering provider, taking into account factors like billing transparency, the quality of their tools and resources, training, and their customer service reliability. For further information on utility submetering services and the customer service benefits, contact your local submetering provider. 

CASE STUDY: BENEFITS OF WYSE SUBMETERING

Summary

  • 42% in-suite consumption reduction
  • 50% reduction in utility expense workload for site-level staff
  • 100% resident bills delivered on-time
  • $69,000 annual savings for the building
  • 26 languages offered by Wyse Call Centre, operated 14h/day


Introduction

For the multi-unit property at 15 Orton Park Road, Direct Properties Inc. (DPI) identified a business case for a conversion to a cutting-edge, electrical submetering program. The transition to Wyse’s class-leading platform was found to better align with DPI’s long-term objectives:

  • Improve the building’s energy performance
  • Deliver higher levels of billing service satisfaction
  • Reduce administrative burdens on site-level staff


Description of Activities

Wyse seamlessly transitioned 147 residential suite accounts onto its sophisticated platform, already in use in over 2 million multi-residential units in North America. The client-focused approach included in-depth training for the entire DPI team to effectively use the portal and analysis tools for bulk data access, as well as to handle new enrolments. Additional education and outreach detailed the customer service features available for residents – notably a web portal that provides access to suite billing data, and an expert call centre that provides immediate answers in 26 languages, 14 hours a day.


Testimonial

“We have been in the multi-unit residential rental property management business for over 40 years and dealt with several companies who more often than not did not live up to expectations. I am thrilled to conclude that our experience with Wyse has been exemplary! Wyse made submetering extremely easy for us and we cannot be happier with the professionalism, dedication, and expertise the entire Wyse team has shown us.”
- Annette Mincer, President of Direct Properties Inc.

THE ADVANTAGES OF SMART SUBMETERING

One of the first things they teach you in economics is the law of demand: the more the price of a good declines, the more people will demand or consume that good.  It’s one of the basics in Economics 101.  In the specific case of utilities, when you provide electricity or water at a low price, people are going to use more than if you charged a high price.

When a landlord includes a utility in rent, it means that utility becomes a free commodity for the tenant.  The tenant can consume as much as they want with no financial consequence.  It is an unusual choice for an expensive commodity, but it nonetheless is still commonplace in Canada.  So we know that people consume more of a good when it has a lower price – how about when it is free?  Now that a number of landlords in Ontario have experience with submetering of utilities, more and more data is available which gives us a sense of just how responsive utility consumption is to changes in prices (that’s the elasticity of demand, another economics 101 lesson).

One company that was quick to move to address the lack of pricing for electricity in its portfolio was Starlight Investments Ltd.  Starlight is a company that looks for innovative approaches to create value, and saw early that electricity submetering would help improve net operating income.

To determine the impact submetering was having on Starlight’s portfolio, I recently undertook an analysis of four Starlight properties using data readily available in Wyse’s utility billing web portal.  I chose buildings with higher penetration rates of bill-payers so we could fairly compare bill-payers with non-bill-payers.  While we have known about consumption reductions in response to billing for years, the results were still surprising.

Non bill-payers, on average, were using 135% more electricity than bill payers in these four buildings.  Looked at the other way, bill payers were using 58% less electricity than non-bill-payers.  Back to our economics terminology, electricity consumption is highly responsive (elastic) to changes in price.  While this example is for electricity, we see similar behavioral differences for other utilities.

The implications for Starlight are very straightforward.  The average non bill-payer is using 530 kWh, compared to 225 kWh for bill-payers.  Given an RPP Tier 1 electricity cost of 14.2 cents per kWh, it means that every time a unit turns over and a non-bill-payer is replaced with a bill payer, Starlight’s costs are reduced by about $76 per month.

John Lucic, Starlight’s Executive Director of Energy & Technical Maintenance, has been pleased with the results.  “Our submetering program has been a tremendous boost for our energy cost reduction efforts” said John.  “Overall we have seen concrete reductions in our electricity bills, without seeing any impact on expected rent revenues or vacancy rates”.   In addition to bottom line benefits, Starlight staff have found that access to more detailed utility consumption data better helps them meet management objectives.  “We find it useful to be able to see electricity consumption activity in all the suites, so we can be alerted if there are any issues in the building that may need management’s attention” said Penny Colomvakos, Starlight’s Manager of Residential Administration. 

While we often focus on the bottom line benefits, what is not often discussed are the implications for the environment.  From the data above, each time a non-bill-payer is replaced with a bill-payer, monthly consumption is dropping by about 300 kWh on average.  That is the equivalent savings of 2.5 metric tons of carbon dioxide put into the environment.  That’s 63 trees grown for 10 years, or the equivalent carbon sequestration of 2 acres of forest in one year.  That’s for one unit.

What’s interesting is the potential of Ontario’s rental industry to benefit the environment.  Starlight is one of the early adopters of submetering, so is a leader in the greening of our industry.  However, many rental housing providers have yet to even consider submetering.  Wyse estimates that there are still some 750,000 rental residential units in Ontario that are bulk metered for electricity.  Even if the savings are half of what we found in the four Starlight buildings, say 150 kWh monthly, it means that the rental industry has the potential to contribute potential savings of 1,350,000,000 kWh.  To put this in perspective, that is the equivalent to the annual greenhouse gas emissions/savings from one of the following: 

  • 196,000 cars
  • 334,000 tons of landfill
  • 2,164,869 barrels of oil
  • 23,869,073 trees grown for 10 years
  • 763,028 acres of forest

Data has just been released by NASA and the National Oceanic and Atmospheric Administration showing that 2014 was the warmest year on record, and that greenhouse gas emissions were the primary driver.  Ontario’s rental housing sector has a great opportunity to make a major contribution to greenhouse gas emission reductions, while improving its bottom line at the same time.  Talk about a win-win.

BILL 135 – ENERGY AND WATER REPORTING AND BENCHMARKING

Grow revenue. Help the environment. Invest more wisely in efficiency. These are a few of the positive changes that the Ontario government hopes to accomplish, along with large building owners, by passing its flagship 2015/2016 energy bill, Bill 135. Though schedule 2 of Bill 135 portends major changes in Ontario energy policy and planning, owners need to focus now on the requirements made of large building owners as a result of Schedule 1. Schedule 1 deals with large building Energy and Water Reporting & Benchmarking (EWRB). In preparation of this role out, we hope to give owners and managers of covered buildings some context regarding Bill 135 as well as the expected compliance requirements, and details regarding the most common compliance programs.

 

Measuring and reporting on energy and water consumption, as Bill 135 directs the Ministry of Energy to implement, is part of a larger global trend that is showing up in more and more jurisdictions each year. Already in the United States, at least 9 major cities and 1 state have EWRB requirements. These jurisdictions believe that the health and other benefits of a cleaner environment and better long term utility management are enough in the public interest to require EWRB. There can also be the added benefit of giving owners and managers insight and control into their utilities in addition to providing the reporting necessary to make informed and cost saving choices.  While Bill 135 is the first of its kind in Canada, we would anticipate seeing more such laws across Canada in the coming years.

 

By passing Bill 135, Ontario joins the growing number of global communities taking steps toward environmental responsibility. As an additional benefit, Bill 135 provides tools to allow Ontario to gain knowledge on how to reduce the costs surrounding utility expenses for its citizens, which is badly needed. For one thing, by understanding what is being used, apartment owners gain greater insights into their utility expense and tend to find ways to cut costs merely by having the information, which would reduce the burden on the energy grid and lower expense to the utility providers that can be passed onto the rate payers and tax payers.  Also, by collecting information about utility usage by industry type, Ontario will be better equipped to make proactive, versus reactive, energy decisions.  Such planned decisions tend to provide better solutions for a lower cost than reactive solutions.

Ontario’s current plan to implement EWRB involves phasing in requirements over a number of years.

IMPROVE YOUR CONDO’S VALUE THROUGH ENERGY EFFICIENCY

Utility costs are expected to continue their steady rise over the next five years. If these costs are not effectively managed by your condominium, they can have a negative impact on your condominium’s value.

 

For many condominium buildings, utility costs are part of the common element fee – condo fees. Condominium purchasers are increasingly conscious of condo fees, and high fees can negatively impact on condo values. An independent study comparing two neighbouring buildings suggests that suites in the building with higher condo fees than its neighbours sold for $229 less per square foot. Conversely, a condominium that reduced its maintenance fees by 30 percent experienced sale price increases greater than neighbouring properties.

Utility cost can represent as much as 50 percent of a condominium’s common element costs. Any effective strategy to reduce those costs will benefit your pocket book and the future sale value of your home.

 

One simple way for many condominium corporations to reduce their energy consumption is sub-metering. Sub-metering can be implemented at no capital cost to the condominium corporation. Once implemented, in-suite electricity consumption is eliminated from common element fees and should lead to a condo fee reduction.

 

When individual households are billed based on their personal consumption, numerous studies have shown dramatic decreases in consumption levels - as much as 60 percent. Overall, a building’s energy consumption will experience a significant decrease from sub-metering which also benefits the environment.

 

There is also a fairness benefit. Lower energy users are no longer required to subsidize high energy users through their condo fees after sub-metering is implemented.

Sub-metering is one of many approaches condominium corporations can explore to lower utility consumption in their building and potentially reduce condo fees. Some approaches may require a capital investment by the corporation and offer a quick payback – such as lighting retrofits. Regularly reviewing utility efficiency measures remains an effective way to increase the value of one’s condo building and home.

WHAT IS SUBMETERING?

Most major Canadian rental markets are experiencing extremely low vacancies, yet under tight rent control policies, and expanding regulatory responsibilities, owners and operators cannot keep pace with sharply increasing utility costs.  As a result, submetering has become the go-to strategy for relief from rising operating costs and low cap acquisitions in a rent-controlled market.  Mark Kenney, COO of CAPREIT says: “Market Analysts keep pointing to our submetering program as a positive driver in our stock price.  When we convert a suite to ‘plus electricity’ it’s equivalent to a 5% rent increase“. 

Submetering Basics: Cost Control 

Submeters measure in-suite utility consumption.  Residents are billed individually and pay only for their consumption of any given utility being metered. Electricity is the most commonly metered utility and is the easiest utility to retrofit in an existing building.  A growing number of existing buildings also meter for water, especially in markets like Vancouver and Ottawa where the building profile is particularly conducive to this retrofit, and the supply and cost of water has become a hot-button topic.  New construction projects are including water and gas and sometimes even heating and cooling (BtU) as user pay services.  Residents have lower fixed costs and more control over their cost of living.  With residents paying for their own in-suite consumption, the owner is only responsible for common area costs that can be controlled through efficient design and conservation practices.

Submetering Results in Reduced Utility Consumption

Depending on the building configuration roughly 60% of the electricity bill is associated with in-suite use.  In addition, the positive impact on reducing overall energy use is significant.  Typically in-suite consumption drops by 34% to 48% in non-electrically heated buildings, reducing the overall building consumption as much as 32%. When it comes to a reduction in water consumption through submetering a lot depends on the building profile, in-suite versus common area amenities, and pre-existing water efficiency measures. The number is highly variable but on average in-suite water consumption drops by 30%.  Reduction of overall utility use is good for the environment and easier on the building infrastructure, reducing wear and tear, operating and maintenance costs.

What’s Involved: Focus on Retrofit

The Hardware:

The rules and regulations around metering for electricity are the most stringent and are the focus here.  When it comes to any utility metering project, it’s always best to work with a provider that works with multiple meter manufacturers and can tailor a project to your specific building requirements. 

Smart Meter versus Submeter?

The term “submeter” refers to any meter that is installed after the bulk meter to read a specific area (a suite for example) or even a piece of equipment on the property.  It can be nothing more than a simple “dial under glass” meter.  “Smart meters” incorporate any number of additional capabilities:

  • Automated meter reading, allowing for remote meter reading
  • Interval metering, enabling Time Of Use (TOU) electricity pricing
  • Hourly, daily and monthly online consumption reporting
  • Remote outage tracking and programming updates

Whatever the meter type it’s important to ensure that meters are using a non-proprietary software.  Using meters with proprietary software means owners end up paying for expensive software updates and meter recertification processes and may limit their choice of service providers down the road. 

Cost       

Submetering providers supply and install the meters at no charge to the building owner under a comprehensive billing agreement. Other options are available, but this is the most popular model. There are a few exceptions, for example in Ontario buildings that had submeters installed prior to 2011 may bill for all electricity use, including heating. After this date, billing only lights and plug loads are allowed, for now.   Some additional work may be required to separate out electric heat.  In most other Canadian jurisdictions the full electrical load used by the resident can be metered and billed.

Easy, Fast Installation

Installing meters is a simple exercise when dedicated crews are used.  They understand the working environment in a residential building and legislative requirements. There is very little disturbance to the building and the residents.  Meter panels are quite compact and are easily installed within existing electrical closets in the building corridor – a critical feature for markets like Vancouver where every square foot counts.  Other than a few minutes to verify the suite be connected correctly to the submeter, there is no in-suite work. Disruption to power in-suite is just a few hours.  Depending on building configuration the installation of water meters may occur either outside or within the suite itself, with all other associated equipment installed in common areas.

The Billing Process

Every provider bills a little differently, however, all must at a minimum follow the standards in place set by the local jurisdictional authority to maintain their license.  The Ontario Energy Board standards are the most rigorous so most submetering companies that operate nationally apply this standard across all jurisdictions.   These standards dictate the following:

  • On-bill information - for example previous and current meter reads, billing period, consumption and delivery charges
  • Submetering providers must flow through the rates as posted by the LDC for consumption and related charges, i.e. transmission charges, loss adjustment factor etc.
  • Additional fees such as administration and meter and account set up fees must be posted
  • For a full list of requirements, please see the Ontario Unit Submetering Code, 2017 (Originally issued in 2008)

A quality submetering provider will strive to exceed these standards.  Accurate, transparent and timely billing and reporting is the most critical component of any submetering program as it directly impacts the resident experience in your property and the owner’s internal accounting processes.

Your Customers and Ours:  The Residents

In most Canadian jurisdictions building owners may enroll existing residents after their current lease term expires and have been successfully doing so for years. If your buildings are in Ontario, the legislation allows for the enrollment of new tenants to the building only.  Your submetering service provider should deliver education, training and ongoing support for your staff so that they can properly enroll tenants and answer some basic questions. In addition, submetering providers should have a comprehensive customer service program for your residents. This should include:

  • Web-based access to information on individual consumption in a community context
  • Access to advice and support to encourage and promote conservation
  • Accessible live customer support in multiple languages to answer billing and related questions
  • On-site Resident Outreach Programs

RECAP: Submetering Benefits

  • Control of utility budgets, reduced exposure to rate hikes and tenant behaviour
  • Improved net operating income, increased building value
  • Monitoring of individual suite consumption, including non-bill payers
  • No responsibility for collections process or bad debt
  • No equipment cost or risk
  • Residents empowered to control their cost of living, easily managed online
  • Tap into government funding through residential subsidies and incentives for conversion to submetering
  • Corporate image as environmentally responsible