Hello, we’re here to help. Connect with us to get answers to your questions about enrolment, monthly bills, payment options, moving, online tools to view usage and much more. Depending on your building, Wyse may provide metered services for electricity, water, gas and thermal consumption.
CUSTOMER SERVICE CONTACT INFORMATION
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Submetering measures in-suite utility consumption. Residents and tenants are accurately billed individually and pay only for the consumption of any given utility being metered based on the terms of their lease.
Submetering is highly regulated in Canada and in particular in the province of Ontario. Wyse Meter Solutions is in full compliance with all relevant legislation including:
The first step for a new resident or tenant is to complete a Wyse Service Contract for submetered services. Please clarify which service(s) you are to enrol with Wyse before signing up.
After Wyse receives your complete and correct Utility Services Contract, your first monthly bill will be issued. Your first bill will include a one-time account set up fee and security deposit and all other monthly charges associated with utility consumption, including Wyse’s regular monthly charges. Deposits are returned with interest after a year of good payment history or applied to the final bill. Refer to Wyse’s Conditions of Service. Wyse’s fees are set out in more detail at the Wyse tenant portal at www.wyseutilities.com.
In order to waive a deposit, a resident account holder must meet one of the following five conditions:
After a bill has been issued, residents have 20 days to pay their bill. Payments received after the due date will be subject to late fees.
The Wyse Customer Portal allows residents to view their historical and current account information on a daily and monthly basis. In the portal, residents can also view payments, make a payment, sign up for e-bills or text alerts.
Go to the Wyse Resident Portal and use your account number and web pin, found on your Wyse resident bill, to log in for the first time.