Hello, we’re here to help. Connect with us to get answers to your questions about enrollment, monthly bills, payment options, moving, online tools to view usage and much more. Depending on your building, Wyse may provide metered services for electricity, water, gas and thermal consumption.

CUSTOMER SERVICE CONTACT INFORMATION

Call Toll Free: 1.844.411.0663 [Mon–Fri 8a.m. – 10p.m. EST] or email at billing@wyseutilities.com We offer services in 26 languages

Submetering measures in-suite utility consumption. Residents and tenants are accurately billed individually and pay only for their own consumption of any given utility being metered.

Benefits

  • Fair and equitable user-pay system
  • Reduce your utility costs by reducing consumption
  • 24/7 online access to monthly usage details to tell you everything you need
  • Stop subsidizing your neighbours’ high usage
  • Create a culture of conservation and lower your carbon footprint

Regulations

Submetering is highly regulated in Canada and in particular in the province of Ontario. Wyse Meter Solutions is in full compliance with all relevant legislation including:

  1. The Canadian Electricity & Gas Inspection Act: All meters are verified and sealed by Measurement Canada for every suite metered by Wyse Meter Solutions.
  2. Ontario Energy Board Unit Sub-metering Code March 15, 2012: This legislation mandates all technical requirements, standards of practice, billing, and collections.
  3. Residential Tenancies Act

The first step for a new resident or tenant is to complete a Wyse Enrollment Form for metered services. Please clarify which service(s) you are to enroll with Wyse before signing up.

What You'll Need:

Wyse Enrollment Forms should be properly filled out with:

  • Resident(s) name responsible for utility bill.
  • Contact phone number is required.
  • Move-in-Date is complete.
  • Form is signed and dated.
  • Banking information and VOID cheque for Pre-Authorized Payment (optional).

Best Option: Complete our easy online enrollment form by clicking the button below.
Other Option: Download and complete the PDF version of the enrollment form here and send it to Wyse:

Email: billing@wyseutilities.com
Fax: 416.869.4003
Postal Mail:
Wyse Enrollment Centre
PO Box 95530
Newmarket CTR
Newmarket, ON
L3Y 8J8

Learn More

After Wyse receives your complete and correct Enrollment Form, your first monthly bill will be issued. Your first bill will include a one-time account set up fee and security deposit (reduced if PAP is chosen) and all other monthly charges associated with utility consumption. Deposits are returned with interest after a year of good payment history or applied to the final bill. Refer to Wyse’s Conditions of Service

Residents must provide a reference letter from a previous utility service provider (the previous account has to be active within the past year under the resident’s name) or a credit report. Low-income families can sign up for the LEAP program and have their caseworker provide documentation. Refer to Wyse’s Conditions of Service

After a bill has been issued, residents have 15 days to pay their bill. Payments received after the due date will be subject to late fees.

The Wyse Customer Portal allows residents to view their historical and current usage on a daily and monthly basis. In the portal, residents can also view payments and download all historical and current bills.

Go to the Wyse Resident Portal and use your account number and web pin, found on your Wyse bill, to log in for the first time.