Hello, we’re here to help. Connect with us to get answers to your questions about enrollment, monthly bills, payment options, moving, online tools to view usage and much more. Depending on your building, Wyse may provide metered services for electricity, water, gas and thermal consumption.
Submetering measures in-suite utility consumption. Residents and tenants are accurately billed individually and pay only for their own consumption of any given utility being metered.
Submetering is highly regulated in Canada and in particular in the province of Ontario. Wyse Meter Solutions is in full compliance with all relevant legislation including:
The first step for a new resident or tenant is to complete a Wyse Enrollment Form for metered services. Please clarify which service(s) you are to enroll with Wyse before signing up.
After Wyse receives your complete and correct Enrollment Form, your first monthly bill will be issued. Your first bill will include a one-time account set up fee and security deposit (reduced if PAP is chosen) and all other monthly charges associated with utility consumption. Deposits are returned with interest after a year of good payment history or applied to the final bill. Refer to Wyse’s Conditions of Service
Residents must provide a reference letter from a previous utility service provider (the previous account has to be active within the past year under the resident’s name) or a credit report. Low-income families can sign up for the LEAP program and have their caseworker provide documentation. Refer to Wyse’s Conditions of Service
After a bill has been issued, residents have 15 days to pay their bill. Payments received after the due date will be subject to late fees.
The Wyse Customer Portal allows residents to view their historical and current usage on a daily and monthly basis. In the portal, residents can also view payments and download all historical and current bills.