Privacy Policy

Last Updated: November 1, 2023

Effective: December 1, 2023

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Introduction

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Wyse Meter Solutions Inc. (“Wyse”) respects your privacy and has adopted this Privacy Policy to describe its privacy practices. Throughout this Privacy Policy, the terms “we”, “us”, and“our” refer to Wyse. This Privacy Policy applies to this website, and any related software, services, products, applications, and mobile sites (collectively referred to as “Services”). This Privacy Policy applies to all users of the Services. Users include customers, customer employees and end users of our Services.

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Purpose

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The purpose of this Privacy Policy is to make you aware of how Wyse collects, uses, protects, manages and discloses personal information.

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Consent

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By using our Services and/or providing personal information to us, you accept the terms of this Privacy Policy. You agree to our collection, use and disclosure of your personal information as described in this Privacy Policy (including to contact you). If you do not agree to this Privacy Policy, you are not authorized to use our Services.

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The Information We Collect

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Wyse collects information by various methods including information actively provided by its users, and information arising from the provision of its Services.

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The types of personal information we may collect include:

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• Identification information such as name;
• Customer contact information such as email, address and phone number;
• Payment information;
• Energy consumption information;
• Voice recordings associated with calls to and from our customer service representatives and information related to the call you share with us on the call; and
• Usage data about how you use our Services, including your access date and time, browser type and language, the pages of our website that you visit, the time spent on those pages, unique device identifiers and Internet Protocol (IP) address.

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Wyse may see personal information on customer systems while providing its services, and the data Wyse processes may contain personal information.

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How We Use This Information

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We may use personal information about you for the following purposes:

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• To provide our services including access to our website;
• To contact you about our Services;
• To process your request for information;
• To track and analyze usage in connection with our Services;
• To respond to you or to send news and information including our electronic newsletters based on your communication preferences and applicable law;
• To customize, improve and enhance our Services;
• To protect our rights, the security and integrity of our Services;
• To enforce our terms, other applicable agreements and policies;
• To verify your identity;
• To investigate security breaches and other potentially prohibited or illegal activities;
• To comply with applicable law, regulation, legal process or governmental request; and
• For any other purpose disclosed to you.

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We may collect voice recordings for the purposes of accuracy, monitoring quality of staff performance, enforcing our rights, investigating and resolving complaints, identifying training needs and detecting, investigating, and preventing crime.

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We may use meta data, aggregate, or anonymous information which will not be linked to identified individuals (whether they are customers, customer employees, end users of our products, or otherwise) for various other uses such as to improve user experience, service capabilities, and to limit risk.

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Who We Share Your Information With

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Wyse does not share personal information with any third parties except as disclosed in this Policy. Wyse may disclose personal information as follows:

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• With our consultants, subcontractors and professional advisers (which shall be bound by privacy obligations) to assist Wyse for the purposes disclosed herein;
• With our affiliates for the purposes described above;
• When permitted or required by law, such as in response to a subpoena or other legal process or governmental request;
• To meet legal obligations;
• To an entity buying all or substantially all of our assets or ownership interests;
• If we believe a disclosure is reasonably necessary to (i) enforce or comply with our terms or other applicable agreements or policies, (ii) to protect our rights or security or integrity of our Services, or (iii) to protect us, our users or the public from harm or potentially prohibited or illegal activities; and
• With your consent.

Wyse may use subcontractors located outside of Canada who may have access to personal information in connection with the services provided by Wyse. You understand that any personal information accessed, processed or stored in other jurisdictions outside of Canada will be protected with appropriate safeguards but may also be subject to the laws of the jurisdiction where such personal information is held.

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Cookies

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Our website uses cookies and similar technologies to collect and store certain information. A cookie is a data file transferred to your device that allows us to maintain your unique preferences when visiting and navigating our website. The information collected is anonymized and technical in nature and includes time of access, browser information and in some cases, device or network information (i.e. Internet Protocol (IP) address or the manufacturer of a mobile device used to access the website). We use this information for internal business purposes (related to analytics) and to ensure that your access to our website is optimized for user experience.

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We use different types of cookies, including:

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• user input cookies;
• authentication cookies; and
• analytics cookies.

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You can choose how cookies are handled by your device through the browser settings. Each browser has different settings, so we recommend that you locate the “Help” menu within your browser to learn about how to change cookie preferences. If you are concerned about the use of cookies, you can disable them or block them from your browser. If you choose to block or disable cookies at any time, the website may not function properly, and certain features may not be available.

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Security

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We use security safeguards appropriate to our size and complexity, the nature and scope of our activities and the sensitivity of the information. We take reasonable measures, including administrative, technical and physical safeguards, to protect personal information.

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We cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that information in our possession or control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and where appropriate, notify you if your information may have been compromised and take other steps in accordance with applicable laws or regulations.

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Retention and Disposal

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We retain personal information only as long as necessary to fulfill the purpose(s) for which such information is collected unless longer retention is required under the law. Any personal information that is no longer required is either shredded or destroyed.

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Accessing Information

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Individuals may review their personal information contained in Wyse files by contacting the Wyse Privacy Officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.

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General

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Wyse may amend this Privacy Policy from time to time by posting an updated version on our website. The updated version will be effective at the time we post it. We encourage you to review this Privacy Policy whenever you use our Services to stay informed about our privacy practices and the choices made available to you. If we make material changes to this Privacy Policy, we will notify you.

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