Frequently Asked Questions

MyAccount Basics

Will my previous login credentials for the old portal work on the new MyAccount Portal?

I’ve never used the Wyse customer portal. How do I register for MyAccount?

Are there different payment options available in MyAccount?

Do I have access to copies of my previous bills? Where can I find my latest bill in MyAccount?

How can I track my utility usage using MyAccount?

Billing

Where is my first bill?

What is the billing cycle, bill due date, and late payment penalty?

What charges appear on my first bill?

How do I find my balance?

How do I make a payment?

Do I need to pay a deposit?

How do I qualify for low-income consumer programs?

I expect to be out of town for an extended period of time. Can I pay in advance to avoid late fees?

What if I can’t pay by the due date?

I have received a disconnection notice. What should I do?

My service has been disconnected due to non-payment. What do I do?

Who is Wyse?

Rates

How is electricity priced?

Can I change my electricity pricing plan?

What are delivery charges?

How are water commodity usage charges calculated?

How are gas charges calculated?

Account Management

I am a new customer to Wyse. How do I get started?

I want to access the customer online portal. How would I do that?

How do I register for e-billing because I don’t want a paper bill?

How do I add or remove Pre-Authorized Payment (PAP)?

Why can’t I login online into MyAccount?

How do I change my name or add an additional name to my Wyse account?

I am moving out, what do I do?

When can I expect my final bill?

I’m moving to another suite or building Wyse services, what do I do?

I use a life-saving medical device that requires electricity. How do I inform Wyse?

Usage

I disagree with my meter reading. Can someone check my meter?

I was away. Why am I still getting billed for electricity usage?

Why do my bills vary?

My bill seems high. Why is that?

Emergency Instructions

There’s a disruption in my service. Who should I call?

I smell gas in my unit. Who should I call?

Student Housing

How will the billing work for my student housing utility bill?

Can a parent receive the bill?

Other Services

How is my designated EV charging station billed?

What if my EV charger needs service?

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