Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
I disagree with my meter reading. Can someone check my meter?
Contact our customer service department if you have questions about the meters and they can assist you without requiring a technician to come to site. If an on-site visit is required, Wyse will charge a fee for a meter investigation. If an issue is found with the meter the fee will be waived.