Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
How can I track my utility usage using MyAccount?
MyAccount provides users with a few different ways to track their consumption:
• The Billed Usage page allows customers to download their meter readings, view their low/high/average usage, and have a temperature overlay showing how weather may have affected their consumption.
• The Compare page lets customers view how their bills relate to a previous month or year over year. This functionality shows whether they have consumed more utility usage over a selected time period.
• For our electricity customers, the Smart Meter page lets customers view hourly and daily breakdowns of their electricity consumption, up to a maximum of 90 days at a time for the last 24 months.