Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
Do I have access to copies of my previous bills? Where can I find my latest bill in MyAccount?
Copies of past bills will not be accessible on MyAccount. As of December 5th, your historical bills are accessible with your old portal credentials at wyselegacybills.conservice.com. They will remain accessible until January 5th.
To locate any new bills sent after December 5th in MyAccount, follow these steps:
• Log in to your account on the portal.
• Once inside, go to the 'Bills and Payments' section on the left sidebar.
• In this section, you'll find your most recent bill, along with any previous payments.
• To download your bill as a PDF, click on the 'View Bill' icon beside the bill you would like to download.