Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
What are delivery charges?
Delivery charges are the cost of delivering the electricity on power lines from the generating station to the customer. The cost of delivery and transmission includes the cost to build, maintain and operate the electricity infrastructure, which includes power lines. In some provinces this cost is fixed however it may include charges based on how much electricity you use. The delivery charge may includes costs like the monthly service fee, distribution charge, transmission charge, and a line loss adjustment charge.
Visit the CANADA ENERGY REGULATOR website for details.