Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
Will my previous login credentials for the old portal work on the new MyAccount Portal?
No, your existing login credentials for the old portal will not work on the new MyAccount portal. You will need to re-register on the new portal with your updated account number that was emailed to you on December 5th.
You will need your updated account number that was emailed to you on December 5th or you can wait for your next bill. If you are having issues locating the email or have questions, our Customer Care Team is here to help you. Contact us at customercare@wysemeter.com for support.