Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
My bill seems high. Why is that?
Normally, high bills are a result of increased consumption due to extremes in weather, such as times when it becomes very hot or very cold. Changes in lifestyle patterns such as how often you are at home or significant changes to types of appliances can also increase utility bills.
Contact us to review your bill or visit the CONSERVATION TIPS page for details on how to save.