Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
How do I add or remove Pre-Authorized Payment (PAP)?
To add PAP to your account:
• For new customers who have yet to receive their account number, you can arrange payment via your bank account by completing this form and emailing it to customercare@wysemeter.com.
• For customers with an account number, either arrange payment via your bank account by using our Pre-Authorized Bank Payments online form, or via your credit card by registering through MyAccount. (Note: A service fee of 2.25% is applied to all credit card payments.)
To remove PAP from your account:
• Contact a Customer Care Representative using our online CONTACT US form.