Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
Why do my bills vary?
There are many usage factors that contribute to month-to-month fluctuations in your utility bill, including time of year, seasonal weather, age of appliances in your home, how you use your utility, how many people you have in your home, and how often you are there. Additionally, the number of days in the billing period and utility rate changes could affect your bill.