Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
Who is Wyse?
Wyse Meter Solutions Inc. is the metering and billing provider for your submetered utilities. Depending on your building, Wyse may meter your water, electricity, gas, or thermal consumption – or a combination of utilities according to your lease or purchase agreement. As we are only the billing agent, the local utility provider in your community has the responsibility for the delivery of utility service to your building. Based in Ontario, Wyse is a licensed submetering provider under the Ontario Energy Board Act. In British Columbia, Wyse has status as a public utility as defined by the Utilities Commission Act and is subject to regulation by the British Columbia Utilities Commission (BCUC).