Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
There’s a disruption in my service. Who should I call?
Wyse is the billing provider for your in-suite submetered utilities, but we do not supply the utilities to the building. If you are experiencing an outage or a disruption in your utility service, contact your property manager or the local utility service provider for the building for information and updates.
If you have an overdue balance on your Wyse account and have not reached out to Wyse, you may have been disconnected for non-payment. Prior to disconnection, Wyse would have reached out to you through notices and calls to arrange payment. If you are unsure if your disruption in service is related to overdue balance, contact us at 1.866.411.0663.