Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
My service has been disconnected due to non-payment. What do I do?
Disconnections can be stressful. In the event your services have been temporarily disconnected as a last resort of non-payment, contact us at 1.844.411.0663 to ensure your payment has been received (or to make arrangements for payment) and to discuss the swift restoration of your services. We’re here to support you every step of the way.