Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
I was away. Why am I still getting billed for electricity usage?
Unless the electricity has been disconnected to the unit, you will still see some electricity usage. Visit the CONSERVATION TIPS page for details on how to save while you are away.