Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
I have received a disconnection notice. What should I do?
If you are unable to pay the full amount, please contact us immediately at 1.844.411.0663 so we can work together to discuss payment options and government financial assistance, including our Arrears Management Program that could allow you to make monthly installments towards the balance.
If you do make a payment, immediately contact us so we can void the disconnection.
If you are approved for emergency financial assistance, have your case worker immediately contact us so we can immediately void the disconnection.
Wyse follows Ontario provincial regulations for disconnections.