Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
How is electricity priced?
Electricity is priced based on the cost of generating electricity. This cost is passed on to customers who pay a price in cents per kilowatt hour (¢/kWh) for the amount of electricity they use. In most provinces, a provincial regulator sets the price, which may be based on the amount of electricity used. Regulated rates are set differently in each province. For example, in Ontario electricity thresholds are usually changed twice a year. In other provinces they are set periodically based on market forces when the cost to provide electricity increases or decreases. Electricity providers apply to the provincial regulators to change rates to cover those costs.
Visit the CANADA ENERGY REGULATOR website for details.