Frequently Asked Questions
MyAccount Basics
Everything you need to know about Wyse's new customer portal
Billing
What’s showing up on your bill, and why it’s there
Rates
How’re you’re being charged, and what you’re paying for
Account Management
All your account questions answered
Usage
How much you’re using, and how you can use less
Emergency Instructions
Let us help you pay your bill easily, and on time
Student Housing
All your student housing questions answered
Other Services
Answers about everything else
How are water commodity usage charges calculated?
Water commodity usage charges are determined by the local municipality. Wyse passes this cost through to you without mark-up and pays it directly to your building to offset the bulk utility bill. Visit your local municipality’s website to learn more about how water rates are calculated in your area.